Frequently Asked Questions
Below are answers to the questions our customers ask most often. If you do not find what you are looking for, our team is always available — reach out through our contact page or via WhatsApp.
Frequently Asked Questions
How should I care for my Bosfour piece?
Each piece comes with material-specific care instructions. For leather and shearling, store in a dust bag away from prolonged sunlight and humidity. For cashmere, wool, and silk, we recommend professional cleaning or gentle hand wash in cold water — never tumble dry. Treat your Bosfour piece as an heirloom, and it will last for years.
What materials do you use?
Bosfour works exclusively with heritage materials: vegetable-tanned Italian leather, premium shearling, Mongolian cashmere, pure wool, and natural silk. Every fibre is sourced for the way it ages and the way it feels in hand — chosen not for novelty, but for longevity.
Do you ship internationally?
Yes — we ship worldwide. Delivery times and shipping fees vary by destination and are calculated at checkout. Orders are dispatched from our Istanbul atelier with tracked, insured carriers.
What is your return policy?
We offer a 14-day return window from the delivery date. Items must be unworn, with original tags and packaging intact. Contact our support team to initiate a return — refunds are processed within 14 days of receiving the returned item.
Are your pieces handmade?
Yes. Every Bosfour piece is crafted in our Istanbul atelier by skilled artisans using traditional techniques passed down through generations. From pattern-cutting to the final pressing, the work is done by hand — which is why no two pieces are ever identical.